Work as an Account Manager (Remote) at iBuyFlowers (East Coast)
Job summary
As an Account Manager, you will build and maintain strong relationships with new and existing clients to ensure long-term loyalty, develop strategies for upselling and cross-selling to increase share of wallet, and implement plans to win back churned customers. You will monitor customer accounts, collaborate with various teams to enhance customer experience, educate clients on the benefits of farm-direct flowers, and achieve targets for customer retention, revenue growth, and reactivation of churned accounts.
Account Management Focus:
Build and maintain client relationships, develop sales strategies, win back churned customers, and achieve retention and revenue targets.
About iBuyFlowers
iBuyFlowers was founded by our CEO Wilfred, who grew up on a flower farm and spent his adulthood working on farms in Ecuador. Over the years, he recognized a need to provide farm fresh flowers at competitive prices, eliminating the ‘middleman’, while also offering convenience and excellent customer service. Our logistics ensure that our flowers are transported in the most efficient way, ensuring that they arrive at our customer’s location as fresh as possible.
We’re an online marketplace where customers are able to order directly from over 100 farms spanning the globe.
"It's so great to be part of the new digital way of sourcing flowers. I used to work at a wholesaler day and night. Now I can work from home, selling a great digital platform, and let customers receive flowers 5-10 days fresher than at a local wholesaler. We have online meetings almost every day and the whole team comes together once or twice a year. The team vibe is so good in the company!"
- Allie, sales manager.
We offer our customers
- Very competitive pricing.
- Our products arrive up to 5-10 days fresher than our competitors, which ensures high-quality flowers for their customers.
- We offer free priority shipping with tracking to the customer’s destination.
- Ability to mix and match a box, so no need to purchase in bulk.
- Customers can shop on their terms and on their time online 24/7.
- Our products are delivered right to our customers' door or destination events/weddings.
- We also offer the convenience of ordering 6 months out.
Responsibilities
- Build and maintain strong relationships with new and existing clients to ensure they continue to choose us as their main provider for years to come, fostering customer loyalty and repeat business.
- Develop strategies to increase the share of wallet from existing customers by identifying opportunities for upselling and cross-selling.
- Conduct regular check-ins and needs assessments to understand customers' evolving requirements and tailor solutions accordingly.
- Develop and implement plans to win back churned customers, identifying the reasons for churn and presenting compelling value propositions to re-engage them.
- Monitor customer accounts and track key performance metrics to identify trends and areas for improvement.
- Educate customers on the advantages of purchasing farm direct flowers, highlighting the quality, freshness, and cost savings.
- Achieve targets for customer retention, revenue growth, and reactivation of churned accounts.
- Engage with customer service to quickly resolve issues and gather feedback that can be used to improve overall customer satisfaction and retention efforts.
- Collaborate closely with the marketing team, CRM team, customer service department, farm team, and new business account executives to develop and implement data-driven strategies that increase customers' share of wallet and reduce churn, leveraging insights to enhance customer experience and drive additional sales.
- Utilize coordinated efforts across all teams to ensure product quality, address customer needs, and provide personalized communication and solutions, thereby reinforcing trust, satisfaction, and long-term loyalty.
- Stay informed about industry trends and competitors to anticipate customer needs and maintain a competitive edge.
- Continuously improve product knowledge and sales techniques through ongoing training and self-development.
Qualifications
- Experience: Proven experience in account management or sales, preferably within the floral industry or a related field.
- Customer Relationship Management: Strong ability to build and maintain long-term relationships with clients, ensuring customer loyalty and repeat business.
- Sales Skills: Demonstrated success in upselling, cross-selling, and developing strategies to increase share of wallet from existing customers.
- Customer Retention: Experience in identifying and implementing plans to win back churned customers, including understanding reasons for churn and presenting compelling value propositions.
- Communication: Excellent communication skills to provide personalized solutions and ensure coordinated efforts across all teams.
- Analytical Skills: Ability to monitor customer accounts, track key performance metrics, and identify trends and areas for improvement.
- Product Knowledge: In-depth understanding of the product and industry, including quality, freshness, and cost savings, and the ability to educate customers on these benefits.
- Target Achievement: Proven track record of achieving targets for customer retention, revenue growth, and reactivation of churned accounts.
What we offer
- A great team that operates in a collaborative, encouraging, and inclusive manner
- Be a part of a company that is disrupting the way our customers buy flowers
- Fixed salary and commission structure
- Work remotely from home. No nights. No weekends. No long holiday hours.
- Travel regularly for client meetings and team meetings.
Sales reps reviews
Gwen, sales rep
“Leaving the wholesale warehouse setting and finding a work life balance with ample time to travel and see family has been incredible. Working for iBuyFlowers is hands down the best decision I've ever made. Starting with a book of business and connections in my territory has helped me ten fold. The iBuyFlowers team is the most intellectual, forward thinking and positive group of professionals I've ever worked with in this industry. Really no downfalls when it comes to working here at iBuyFlowers, truly.”
Jaclyn, sales rep
“IBF truly feels like home to me, from the comfort of the work/life balance, to my coworkers who all have hearts of gold, and my customers who have become flower friends. The leaders in our company are the kindest, most humble, and open-minded bosses I've ever worked for.
They truly prioritize the value in our customers and our staff, and put that above all. Not only is the company culture the best I've ever seen, IBF is the new-age way for florists to order farm-fresh wholesale flowers!
Being a part of next-generation wholesale is incredibly exciting and naturally reduces the headaches and disappointment that happens in traditional wholesale, making the customers' experience and our job that much easier! I have found my forever career with my forever flower family.”
Join our team!
And be part of a thriving e-commerce farm direct flower wholesaler, where you will have the opportunity to make a significant impact on our sales growth and customer satisfaction. Apply now and help us bring the beauty of farm fresh flowers to customers Nationwide!
Please send your resume to jobs@ibuyflowers.com.